This policy explains how cancellations, billing periods, and refunds work for QuotaFlo AI, operated by Up Top Technologies. It sits alongside our Terms of Service.
New accounts get a 14-day free trial with no payment required and no card collected. You are only charged if you choose to subscribe after the trial. If you don't want to continue, simply let the trial lapse — there is nothing to cancel and nothing to refund.
QuotaFlo AI Pro is billed monthly in advance at the price shown at checkout for your country. Each payment covers the month ahead. Subscriptions renew automatically until you cancel.
You can cancel at any time — from Settings → Subscription in the App, or by emailing support@quotaflo.com and we'll action it within one business day. Cancellation stops future renewals. You keep access until the end of the current paid period; we do not charge you again after that.
Because each month is paid in advance and you can cancel before each renewal, we generally do not provide refunds for the unused part of a billing period where you simply change your mind or forget to cancel. This is a voluntary, goodwill matter and is separate from your statutory rights below. If you were charged in genuine error (for example, a double charge or a charge after a confirmed cancellation), contact us and we will put it right.
Our services come with guarantees that cannot be excluded under NZ, Australian and UK consumer law. If a service fails to meet a consumer guarantee — for example it has a fault that amounts to a major failure — you may be entitled to a remedy, which can include cancelling and obtaining a refund. Where the law requires a refund or other remedy, we will provide it, regardless of clause 4.
Email support@quotaflo.com with your account email and a short description of the issue. We aim to respond within a few business days. If we can't resolve it, NZ customers may refer the matter to the Disputes Tribunal (New Zealand); Australian customers may contact their state or territory consumer affairs / fair trading office or the relevant tribunal; and UK customers may contact the Citizens Advice consumer service, which can refer matters to Trading Standards.
We may update this policy from time to time. We'll change the "Last updated" date above and, for material changes, give notice in the App.
Up Top Technologies
Greymouth, West Coast, New Zealand
support@quotaflo.com